incidence template

.gitlab/issue_templates/incidence_template.md

-**Describe the incident**
+**Summary:**
 
-A clear and concise description of what the problem is.
+Provide a brief summary of the incident.
 
-**Describe step by step the course of the event**
+**Description:**
 
-1. Go to '...'
-2. Click on '....'
-3. Scroll down to '....'
-4. See error
+Describe the incident in detail, including the context and any relevant background information.
+Explain what happened, when it occurred, and the impact it had on the project or users.
 
-**Expected behavior**
+**Steps to Reproduce (if applicable):**
 
-A clear and concise description of what you expected to happen.
+If there are specific steps that can reproduce the incident, provide them here.
+This can help in diagnosing and understanding the root cause of the issue.
 
-**Screenshots**
+**Expected Behavior:**
 
-If applicable, add screenshots to help explain your problem.
+Describe what the expected behavior or outcome should have been in the absence of the incident.
 
-**Additional context**
+**Current Impact:**
 
-Add any other context about the problem here.
+Explain the current impact of the incident on the project or users.
+Include any errors, downtime, or loss of functionality experienced.
+
+**Resolution Steps Taken (if any):**
+
+If any steps have been taken to resolve the incident or mitigate its impact, describe them here.
+This can include any temporary fixes, workarounds, or ongoing efforts to address the issue.
+
+**Additional Information:**
+
+Add any additional information that you think might be helpful for understanding or addressing the incident.
+Include relevant logs, error messages, or any other supporting details.